FAQ's

What are your shipping rates and times?
We offer free shipping within the UK on orders over £60. For orders under £60, shipping is estimated at checkout. Shipping times vary depending on your location, but typically take 2-5 business days.

What is your return policy?
We accept returns within 14 days of delivery for products that are unused and in their original packaging. Please contact us at hello@kauriandoak.com to initiate a return.

Are your products vegan and cruelty-free?
Yes, all of our products are vegan and cruelty-free. We never test on animals and all of our ingredients are ethically sourced.

Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible at hello@kauriandoak.com. We will do our best to accommodate your request if the order has not already been shipped.

How can I contact customer service?
You can contact customer service by emailing hello@kauriandoak.com or by filling out the contact form on our website. We typically respond within 24 hours during business days.

Do you offer wholesale pricing?

Yes, we offer wholesale pricing for businesses. Please email us directly to discuss your requirements.